Faqs
Frequently Asked Questions
have questions? We're here to help you
Booking
1. How do I book a flight on the website?
Booking a flight on our website is easy! Simply enter your travel details in the search box, including your destination, travel dates, and the number of passengers. Our system will show you a list of available flights. You can filter the results by airline, price, or departure time. Once you've made your decision, proceed to book by entering your personal information and payment details. After the booking is complete, you will receive a confirmation email with all the necessary details.
2. Can I cancel or modify my booking?
Yes, you can cancel or modify your booking, but the conditions depend on the airline’s policies as well as the type of fare you purchased. Some tickets may allow free changes, while others may involve cancellation fees. To make changes, log into your account and navigate to the "My Bookings" section. There, you can change your itinerary or contact our support team for additional assistance.
3. What payment methods are accepted?
We accept a variety of payment methods to make your booking experience as convenient as possible. These include major credit/debit cards (Visa, MasterCard, American Express), PayPal, and sometimes even local banking options, depending on the country you're booking from. All payment transactions are securely processed to ensure your safety.
4. Will I receive a booking confirmation?
Absolutely! Once your booking is complete, you'll receive a confirmation email that includes all the flight details, a booking reference number, and any other important information regarding your trip. If you do not receive the email within a few minutes, please check your spam/junk folder or contact our customer support for help.
Cancellation
1. Can I cancel my flight after booking?
Yes, you can cancel your flight; however, cancellation policies vary depending on the airline and the type of ticket you purchased. Some airlines offer full refunds within a specific time frame, while others may charge cancellation fees. Please refer to the terms and conditions of the airline or fare class when making your reservation. To cancel, log into your account and proceed to the “My Bookings” section, or contact our customer support for assistance.
2. Will I get a refund for a canceled flight?
Refund eligibility for canceled flights depends on your airline’s policy and the fare terms. Fully refundable tickets may allow you to receive a full refund, while non-refundable fares typically only refund taxes or offer future travel credits. Please note that some airlines charge handling or cancellation fees, which may be deducted from your refund. You can check your refund status in the “My Bookings” section or contact customer support directly.
3. How long does it take to process a refund?
The time it takes to process a refund depends on both the airline and your payment method. In most cases, refunds are processed within 7-14 business days after the cancellation request. However, credit card refunds might take longer depending on your card provider’s policies. If you haven't received your refund within this period, please contact our support team, and we will help track your request.
Payment
1. What payment methods do you accept?
Currently, we only accept payments via major credit or debit cards. These include Visa, MasterCard, and American Express. Be sure to have a valid card ready when completing your booking. Unfortunately, we do not accept other payment methods, such as PayPal, bank transfers, or cash, at this time.
2. Is my card information safe when making a payment?
Yes, your card information is very secure. We use industry-standard encryption protocols and ensure that all transactions are processed over secure connections (SSL encryption). Your card details are not stored on our servers, giving you peace of mind when making payments on our website. Furthermore, we follow PCI DSS (Payment Card Industry Data Security Standard) guidelines to ensure the highest level of payment security.